Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At BreezeMintCorner, we acknowledge that plans can shift, and we aim to offer transparent and equitable refund policies. This document delineates the scenarios in which yacht charter service refunds are permissible.

It's important to review this document thoroughly prior to reserving a charter. When you book a charter with BreezeMintCorner, you are confirming your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding processing charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Requirements: Must be officially requested via email or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: 50% of the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 taken from the refund amount

Conditions: Acceptable reason required; subject to administrative expenses

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available

Exceptions: Cases of emergency might be reviewed

Alternative: Credit for a future charter might be granted at the discretion of the management

Requirements: Emergency claims must be substantiated with documentation

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our primary concern. Should the weather be deemed hazardous for sailing by our certified captain, we present adaptable choices:

  • Full Refund: If rescheduling isn't feasible, a 100% refund will be provided
  • Reschedule: You can change your booking to a subsequent available slot at no extra charge
  • Charter Credit: You may opt for a credit that is valid for a year from the original booking date

Weather Assessment Procedure

We undertake comprehensive weather evaluations including:

  • Analysis of wind velocity and direction
  • Examination of wave magnitude and ocean conditions
  • Forecasts for visibility and precipitation
  • Alerts and announcements from the Coast Guard
  • Detailed safety analysis by a professional captain

Decision Deadline: Decisions on whether to cancel due to weather are made at most 4 hours before the planned departure.

Medical Emergency Refunds

Exceptions for Emergencies

We're sympathetic to the sudden emergence of health crises. The following situations may warrant special consideration:

  • Unanticipated illness or injury necessitating hospital treatment
  • Loss of an immediate family member
  • Urgent military deployment or recall
  • Jury duty or a court-ordered appearance
  • Natural disasters obstructing travel

Documentation Standards

To evaluate requests for emergency refunds, please furnish documents such as:

  • Health certification or hospital paperwork
  • Document verifying death (if relevant)
  • Formal military directives
  • Legal summons or jury duty notification
  • Emergency proclamations or travel directives

Processing: Emergency refund requests are managed within 3-5 working days after the receipt of the appropriate documents.

Operational Cancellations

Mechanical Failures

Should the yacht you booked encounter irreparable mechanical issues:

  • Substitute Vessel: We will try to arrange a similar alternative
  • Full Refund: If an appropriate replacement isn't available
  • Partial Refund: If the alternative vessel is differently priced
  • Compensation: Potential additional remuneration for any inconvenience faced

Crewing Challenges

In the unusual event that our certified crew is not available:

  • We will endeavor to secure an alternative crew if possible
  • A complete refund if we're unable to go ahead with the charter
  • Options to reschedule at no extra cost

Refund Handling

Payment Methods

Refunds are issued to the original payment method employed during booking:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Cheque: Processed within 3-5 business days

Processing Costs

Credit Card Transactions

€50 fee for bookings cancelled more than three days ahead

Bank Remittance Processing

€25 charge for all reimbursement through bank transfers

Global Transaction Handling

Supplementary charges may be incurred for international dealings

Charter Credits

Circumstances for Credit Issuance

In specific scenarios, charter credits may be issued instead of refunds:

  • Late cancellation requests (under 24-hour notice)
  • Charters annulled due to weather conditions
  • Voluntary amendments made to the schedule
  • Disruptions due to operational issues

Credit Stipulations

  • Validity: Credits are valid for one year from the date of issuance
  • Transferability: Credits are not assignable to others
  • Value: Corresponds to the full value of the charter, excluding processing rates
  • Application: Applicable towards any future charters within availability
  • Expiry: Credits must be used within the year, with no extensions

Partial Service Reimbursements

Interruptions to Service

Should the yacht rental be interrupted or halted prematurely due to our oversight:

  • Refunds prorated based on the time not utilized
  • Credits equating to a similar future charter
  • Gifted services or enhancements

Guest-Induced Discontinuities

If the charter is ended early because of guest behavior or violation of safety guidelines:

  • No return of funds for the unutilized duration
  • Full payment is still required
  • Potential additional fees

Disagreeing with a Refund Decision

If you take issue with a determination regarding a refund, options include:

  • Asking for our managerial staff to reassess
  • Submitting extra evidence or supporting materials
  • Engagement with consumer advocacy organizations for dispute remedy
  • Legal recourse according to prevailing laws

Instructions for Refund Application

Step 1: Reach Out

To submit a refund appeal, please contact us via:

Step 2: Required Information

Your appeal should include:

  • Confirmation code of your reservation
  • Details of the charter date and time
  • The basis for revocation of your booking
  • Relevant supporting documents (if applicable)
  • Chosen method for the refund transaction

Step 3: Consideration and Execution

Our team will acknowledge your request within a day, assess it in line with our policy, make a determination within two days, and undertake approved refund processing in the previously mentioned durations.

Vital Remarks

  • Any requests for refunds must be communicated in writing
  • Refunds are processed in €, whatever the initial payment currency might have been
  • We highly recommend purchasing travel insurance
  • Amendments to this policy can be made given a 30-day notice
  • Refunds are subject to applicable fiscal policies and regulations

Contact Details

Should you have inquiries regarding refunds or to place a refund claim:

Refunds Department
BreezeMintCorner Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 23 74 00
Email: [email protected]
Availability: Weekdays from 9:00 AM to 5:00 PM

Last Reviewed: August 29, 2025

This reimbursement policy is curated to be just and transparent. We encourage you to understand these terms fully before booking and reach out to us for any clarifications.